What was this “open letter” about? The author rambles on for many paragraphs, but seems to make just two points:
- PC hardware is very diverse and it’s difficult to support all of it,
- the Linux desktop experience has a lot of bugs.
The author suggests that Ubuntu should align every 2nd or 3rd release with a Debian release so that much of the work could be shared. Brilliant! Or not, since Ubuntu packages are already made from Debian packages and bugfixes are contributed back upstream.
I think the author’s article is a perfect example of the sort of post that I’m always tempted to write, but I hold myself back and don’t decrease the SNR of the Web.
Off the top of my head, my suggestion would be to somehow improve the hardware-related bug reporting process. Perhaps you could hire a person to get together a large number of machines and test the software on all of them. Perhaps you could split this up among several people, each with access to different hardware configurations. And then perhaps you could have some sort of central database where they could all report bugs and everyone could see and confirm and track the status of the bug reports. Wouldn’t that be great? Oh, wait, that’s what the Ubuntu guys are working on: Malone, on Launchpad.
So maybe the author should contribute to the process instead of writing a pointless “open letter”. In fact, that’s what I should be doing instead of writing this, too. You can see my contributions to Malone here: Alex Chekholko in Launchpad.